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In most circumstances you may return any product within 10 days from
the receipt date of your order for a prompt refund or exchange, without
affecting your statutory rights. Postage is NOT refundable
unless the product is returned because of faulty manufacture or we have
not sent you what you ordered, otherwise:
The following charges will apply: £1.50 re-stocking fee for items
returned after 10 days from receipt date of your order. This charge
will be deducted from the balance to be returned to you and please remember
that we do not refund postage unless the goods are defective, in which
case all acceptable return postage costs will be refunded..
Goods returned for a refund because they are defective or were not
what you ordered, will have all postage costs refunded and will not
incur a restocking fee. Likewise, no charges will be made for goods
that are defective or not what was ordered if you wish to exchange the
goods the goods.
Also, we are happy to exchange products however; you should be aware
of the following:
A restocking fee of £1.50 per item returned for exhanges requested
after 10 days from receipt date of your order, along with full postage
must be enclosed with the goods you are returning for exhange. With
the returned goods also enclose a note of your address and details of
your ammended order. Please do not send cheques for postage to cover
exchanges; cash, postal orders or stamps are acceptable. I no longer
accept cheque payments under £40.00 in value.
We are unable to accept cheques with a total value of £40.00
or under due to bank charges. ALL cheques and postal
orders should be made out to Jans Greyhound Gifts, if they are not,
they will be returned to you as I am unable to bank these if the payee
is made out to any other name.
Credit & Debit Cards will not be debited until goods are dispatched.
Unless a part payment is agreed on, when placing an order.
Contact us with any questions, comments, or problems that come up. We will take care of it as soon as possible!
Updated 29th January 2010
ALSO SEE: Terms
Thanks!
None of the terms contained within this web site affect your statatory rights.
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